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Create Your Own Email Template Trial Of GrooveDuring we do our best to reply as quick as we can, usually within a couple of hours. But, you have to start with the master of all automated scripts: your auto-reply email.Sadly, while customers expect an immediate response to support requests (even if that’s just a friendly note saying it’s been received), the majority of businesses fail on this front.As one recent test of roughly 1,000 small, medium, and large companies found: Source: SuperOffice Customer Service Benchmark ReportEqually as bad, however, is an autoresponse that screams “auto.” Not necessarily in the written content but rather in the tone and, especially, mixed up dynamic insertions—like the wrong names, operating hours, or product titles.If your business doesn’t already have a friendly, informative, and human auto-reply, then feel free to use ours…This automatic reply is just to let you know that we received your message and we’ll get back to you with a response as quickly as possible. We’ve designed the templates below for specific situations—and use them ourselves. If you’d like to create and start sending your own templates through Groove’s canned replies (I’ll show you what that looks like below), you can kick off a free 15-day trial of Groove here! Your master customer service email templateFirst things first. You’ll be able to shoot them out quickly when time is of the essence.And you’ll rest easy knowing that there’s nothing incriminating or potentially riot-inducing contained within them.Today, we’re going to share five customer service email templates we use for the most challenging of situations. And that’s really hard.Following the right customer service email tips and templates make it far easier.Before the excrement hits the fan, proactively create some well-thought-out and amiable responses to difficult situations.
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